Refund policy

Our promise

Our 30-Day Money-Back Guarantee

Every BobbleSprig order is covered by our 30-Day Money-Back Guarantee. If you're not happy with your order, email us within 30 days of delivery and we'll make it right:

  • Arrived damaged, defective, incorrect, or missing pieces? We'll send a replacement or the missing parts free of charge. In most cases, no return is needed.
  • Changed your mind? If your kit or finished piece is unused, with all original parts and packaging, return it for a full refund to your original payment method. This applies even if you've opened the box, as long as you haven't started the kit. Return shipping is on you unless the return is our fault.
  • Started your kit and it's just not for you? Reach out anyway. We stand behind every kit we sell and will work with you on a fair solution, such as making help, replacement parts, store credit, or a partial refund.

To start a claim, email support@bobblesprig.com with your order number. Approved refunds are issued within 10 business days.

Return and Refund Policy

Last updated: October 14, 2026

BobbleSprig, operated by OHENGES ENTERPRISE INC, accepts returns of both defective and non-defective items within 30 days of delivery, as described below.

Return Eligibility

To qualify for a return:

  • The return request must be made within 30 days of delivery.
  • The item must be unused and unaltered, with all original parts and packaging. An opened box is fine.
  • DIY kits must not have been started, completed, or partially assembled.
  • Finished studio-made pieces must be unused and undamaged.
  • Proof of purchase or the original order number is required.

How to Request a Return

Email support@bobblesprig.com before returning any item. Please include:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos or videos if the item is damaged, defective, incorrect, or incomplete

Once your request is approved, we'll send you the return address and mailing instructions. Returns must be sent by mail. Items sent without prior approval may not be accepted.

Return Shipping Costs

For change-of-mind returns, unwanted items, or items ordered by mistake, the customer pays return shipping.

If an item arrived damaged, defective, incorrect, or missing a required component, we'll provide a solution at no cost to you. If a return is needed, we'll cover reasonable return shipping.

Original shipping charges are non-refundable unless the return is caused by our error.

Restocking Fee

We do not charge a restocking fee for approved returns.

Refunds

After we receive and inspect your return, we'll let you know whether your refund is approved.

Approved refunds are issued to your original payment method within 10 business days. Your bank, card provider, or payment provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact support@bobblesprig.com.

Damaged, Defective, Incorrect, or Incomplete Orders

Please contact us within 30 days of delivery if your order arrives damaged, defective, incorrect, or incomplete. Depending on the situation, we may provide:

  • A replacement
  • The missing component
  • A partial refund
  • A full refund

In most cases, you won't need to send anything back. If we do need the item returned, we'll send you instructions and cover the return shipping.

Items Not Eligible for a Standard Return

The following items can't be returned for a refund unless they arrive damaged, defective, incorrect, or incomplete:

  • DIY kits that have been started, assembled, or partially assembled (see our guarantee above; we'll still work with you on a fair solution)
  • Items missing original components
  • Items damaged through misuse or improper assembly
  • Personalized or custom-made items
  • Gift cards
  • Gift-wrapping services

Exchanges

We don't offer direct exchanges. If an eligible item needs to be replaced, please contact us. We may send a replacement or ask you to return the original item and place a new order.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. If your order hasn't entered processing yet, we'll cancel it and issue a full refund. We can't guarantee cancellation once an order is being processed, packed, or shipped.

Legal Rights

This policy does not limit any mandatory consumer rights that apply in your country or region.

Contact

BobbleSprig
Operated by OHENGES ENTERPRISE INC
Email: support@bobblesprig.com
Website: https://bobblesprig.com