Return and Refund Policy

Last updated: July 11, 2026

Bobble Sprig Studio, operated by OHENGES ENTERPRISE INC, accepts returns for both defective and non-defective products within 30 days of delivery.

Return Eligibility

To qualify for a return:

• The return request must be made within 30 days of delivery.
• The item must be unused, unassembled, unaltered, and returned with all original parts and packaging.
• DIY kits must not have been completed or partially assembled.
• Finished handmade pieces must be unused and undamaged.
• Proof of purchase or the original order number is required.

How to Request a Return

Email support@bobblesprig.com before returning any item.

Please include:

• Your order number
• Your full name
• The reason for the return
• Photos or videos if the item is damaged, defective, incorrect, or incomplete

After your request is approved, we will provide the correct return address and mailing instructions. Returns must be sent by mail. Items sent without prior approval may not be accepted.

Return Shipping Costs

For change-of-mind returns, unwanted items, or items ordered by mistake, the customer is responsible for return shipping costs.

If the item arrived damaged, defective, incorrect, or missing a required component, Bobble Sprig Studio will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Original shipping charges are non-refundable unless the return is caused by our error.

Restocking Fee

We do not charge a restocking fee for approved returns.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, card provider, or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@bobblesprig.com.

Damaged, Defective, Incorrect, or Incomplete Orders

Please contact us within 30 days of delivery if your order arrives damaged, defective, incorrect, or incomplete.

Depending on the situation, we may provide:

• A replacement
• A missing component
• A partial refund
• A full refund
• Approved return instructions

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, incorrect, or incomplete:

• Used, assembled, or partially assembled DIY kits
• Items missing original components
• Items damaged through misuse or improper assembly
• Personalized or custom-made items
• Gift cards
• Gift-wrapping services

Exchanges

We do not offer direct exchanges. If an eligible item needs to be replaced, please contact us. We may arrange a replacement or ask you to return the original item and place a new order.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing, packing, or shipping.

Legal Rights

This policy does not limit any mandatory consumer rights that apply in the customer’s country or region.

Contact

Bobble Sprig Studio
Operated by OHENGES ENTERPRISE INC
Email: support@bobblesprig.com
Website: https://bobblesprig.com