Shipping Policy

Last updated: July 11, 2026

Bobble Sprig Studio is operated by OHENGES ENTERPRISE INC. This policy explains where we ship, the shipping charges that apply, estimated delivery times, tracking, customs charges, and how to contact us about an order.

Shipping Destinations

We currently ship to the 37 countries listed below. Shipping availability is also confirmed after you enter your delivery address at checkout.

Free Standard Shipping

Free standard shipping applies to orders delivered to:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, India, Ireland, Italy, the Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Spain, Sweden, the United Kingdom, and the United States.

US$6.99 Standard Shipping

A flat standard shipping charge of US$6.99 applies to orders delivered to:

Brazil, Finland, Lithuania, Luxembourg, Mexico, Norway, Pakistan, Saudi Arabia, Singapore, Switzerland, and the United Arab Emirates.

Depending on the selected market, Shopify may display the US$6.99 charge in the customer's local currency. The final shipping charge and currency are always shown at checkout before payment.

Shipping Origin and Fulfillment

Orders are prepared and shipped from our fulfillment location in China. Bobble Sprig Studio is an online business operated by OHENGES ENTERPRISE INC in the United States, and we use our China fulfillment location to assemble, inspect, pack, and dispatch orders.

Processing Time

Orders are usually processed within 3–5 business days. Processing includes preparing, assembling when applicable, inspecting, and packing the order before it is handed to the carrier. Business days are Monday through Friday, excluding public holidays.

Estimated Delivery Time

Standard shipping transit usually takes 7–14 business days after dispatch. Including processing time, the estimated total delivery time is generally 10–19 business days from the date the order is placed.

Delivery estimates are not guarantees. Customs processing, carrier disruptions, weather, holidays, peak-season volume, remote delivery areas, or incorrect address information may cause delays.

Order Tracking

When tracking is available, a shipping confirmation email containing the tracking number or tracking link will be sent after dispatch. Tracking information may take several business days to begin updating after the parcel has been handed to the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local charges. These charges are the customer's responsibility unless they are collected and clearly shown at checkout. Customs processing may also extend the delivery time.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before submitting the order. If you notice an error, email support@bobblesprig.com as soon as possible. We will try to update the address before dispatch, but an address change cannot be guaranteed once processing or shipping has begun.

Customers may be responsible for additional shipping costs when a parcel is delayed, lost, refused, or returned because the address provided at checkout was incorrect or incomplete, customs charges were unpaid, or the parcel was not collected.

Delayed, Lost, or Delivered-but-not-received Parcels

If tracking has not updated for an extended period or the parcel appears delayed, contact support@bobblesprig.com with your order number. We will review the available tracking information and help contact the carrier when appropriate.

If tracking shows “delivered” but the parcel cannot be located, please check the mailbox, entrance, parcel locker, reception area, household members, neighbors, and local delivery office before contacting us.

Order Changes and Cancellations

To request an address change or cancellation, email support@bobblesprig.com as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing, packing, or shipping.

Returns

Shipping a return requires prior approval and separate return instructions. Do not send returns to the business address below. Please review our Return and Refund Policy or email support@bobblesprig.com before mailing an item.

Contact Information

Bobble Sprig Studio
Operated by OHENGES ENTERPRISE INC
920 Racine St
Aurora, Colorado 80011
United States
Email: support@bobblesprig.com
Phone: +1 719-581-2806
Website: https://bobblesprig.com

The address above is our business contact address and is not the return address. Approved return instructions and the correct return address are provided by email.